Complaints procedure

Wesleyan Bank Complaints Guide

If you would like to comment or complain about any aspect of Wesleyan Bank's business or services, please contact the Banking Team Manager on 0800 358 1122, and we will endeavour to resolve the issue for you.

Alternatively, please contact us via email or post:

  • Email [email protected]
  • Post PO Box 5500, First Avenue, Westfield Trading Estate, Radstock, BA3 9DG

If you are still not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should write to them at Exchange Tower, London E14 9SR, telephone them on 0800 023 4567 or 0300 123 9123, e-mail them at [email protected] or visit their website.

Alternatively, you can submit your complaint via the Online Disputes Resolution at www.ec.europa.eu/consumers/odr/ who will forward your complaint onto the Financial Ombudsman Service.

Complaining to the Ombudsman won’t affect your legal rights.